Bathroomcurtainco provides shipping services for customers placing orders through www.bathroomcurtainco.com to the European market.
This shipping policy outlines our order fulfillment process, estimated delivery time, tracking notifications, and procedures for handling delayed or non-delivered orders.
- Delivery Area
Bathroomcurtainco currently serves customers in the European market.
The delivery area depends on the destination you select at checkout. Applicable delivery destinations, corresponding shipping costs, and delivery information will be displayed during the order placement process.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
- Shipping Address
Orders are shipped from the following address:
Shipping Address:
Please fill in the above shipping address as your company’s shipping address before posting.
- Shipping Carriers
Bathroomcurtainco partners with several well-known shipping companies, including:
DHL;
FedEx; and
UPS Priority Service.
Carriers and available services may vary depending on the destination, order, and applicable delivery arrangements at the time of shipment.
- Order Processing
Once your order is successfully submitted, it will enter our order processing flow.
Once your order is ready to ship, it will be handed over to the selected carrier for delivery to the address provided at checkout.
Customers should ensure that the shipping information provided when placing the order is complete and accurate.
- Estimated Delivery Time
The standard estimated delivery time within France is:
5-12 business days
Estimated delivery time is calculated in business days and refers to the normal transit time applicable to the selected delivery arrangement.
The delivery information displayed at checkout or otherwise provided before purchase forms part of the information applicable to your order.
- Delivery Tracking
If tracking information is provided, Bathroomcurtainco may send tracking updates to the email address provided by the customer when placing the order.
When the carrier provides relevant information, we will send tracking notifications, including:
Order shipped;
Arrived at the carrier’s warehouse;
Shipping progress;
Arrived at the local distribution center; and
Local delivery arrangements.
These notifications help customers track the latest progress of their orders.
Customers should check the email address used at checkout to receive order and delivery-related notifications.
- Shipping Address
Customers are responsible for providing an accurate and complete shipping address when submitting their order.
If the address provided is incorrect or incomplete, customers should contact us as soon as possible:
If the order has already been shipped, changes to the shipping address may require following the carrier’s specific procedures.
- Delivery Delays
If your order is not delivered within the applicable standard delivery period, you can contact:
Bathroomcurtainco will review the order and, if necessary, contact the relevant carrier to investigate the delivery status.
Depending on the specific circumstances and the carrier’s investigation results, Bathroomcurtainco may arrange:
Reshipment; or
A full refund.
Any solution will be handled according to the specific circumstances of the order and applicable legal requirements.
- Package Delays or Losses
If tracking information shows that your order is delayed, stuck in the carrier’s warehouse, or has not reached its destination within the applicable delivery period, Bathroomcurtainco may initiate an inquiry with the relevant carrier.
You may need to confirm your delivery information or provide other information required to assist with the inquiry.
The carrier’s investigation results may affect subsequent processing steps for your order.
- Loss or Damage During Transit
To the extent permitted by applicable law, Bathroomcurtainco is liable for the goods in transit until the consumer or a third party designated by the consumer (other than the carrier) actually receives the goods.
Therefore, the risk of loss or damage does not transfer to the customer even after the goods have been delivered to the carrier.
If an order is reported lost or damaged before actual delivery, Bathroomcurtainco will review the circumstances and take appropriate action in accordance with applicable law.
- Delivery to the Customer
The customer should inspect the package and its contents within a reasonable time after receiving it.
If the customer finds obvious damage, missing items, or other problems related to the delivered order, please contact:
Please provide the order number and, where appropriate, photos or other relevant information to help review the issue.
- Delivery Confirmation
If the selected carrier provides delivery confirmation or tracking information, this information can be used to view the delivery status of the order.
The carrier’s tracking record itself does not alter the customer’s legal rights under applicable law.
13. Delivery Time and Legal Rights
The delivery timeframes listed on this website are intended to provide customers with clear information regarding the expected delivery time range.
If delivery is not made within the agreed timeframe, the consumer retains the rights granted by applicable French and EU law.
Under EU rules applicable to distance selling, if the merchant fails to deliver within the agreed timeframe, the consumer may, where applicable, request delivery within an appropriate additional timeframe, and if delivery is still not made within the additional timeframe, terminate the contract. (eur-lex.europa.eu)
- Shipping Costs
Any applicable shipping costs will be displayed during the ordering process before the customer completes their purchase.
The applicable shipping cost depends on the destination, the chosen delivery method, and other applicable order conditions.
- Delivery Failure
If delivery fails due to incorrect or incomplete recipient information provided by the customer, or because the customer is unable to sign for a package requiring signature, the carrier may arrange for a second delivery or alternative pickup arrangements.
In the event of a delivery failure, the customer should follow the carrier’s instructions.
For any questions, please contact:
- Delivery to Third Parties
If the customer instructs that goods be delivered to another person or location, we will use the relevant delivery information provided by the customer at checkout.
Determination of delivery time will be governed by French and European laws.
- Contact Us
For any questions regarding shipment, tracking, delivery delays, or undelivered orders, please contact:
Email: gateway@bathroomcurtainco.com
Website: www.bathroomcurtainco.com
Please provide your order number if possible so we can quickly identify the relevant order.
- Policy Updates
Bathroomcurtainco may update this delivery policy as necessary to reflect changes in delivery arrangements, carrier services, or applicable legal requirements.
The latest version will be posted on this page.