Bathroomcurtainco is committed to providing a clear and convenient process for returns, refunds, and product-related inquiries.
This refund and return policy applies to purchases made through the website www.bathroomcurtainco.com and complies with applicable French and European laws and regulations.
- Right of Withdrawal
For remote purchases, consumers generally have a statutory 14-day right of withdrawal without providing any reason, except as provided by applicable law.
For in-kind purchases, the withdrawal period generally begins from the date the consumer or a third party designated by the consumer (other than the carrier) actually receives the goods.
To exercise the right of withdrawal, please contact:
Bathroomcurtainco
Email: gateway@bathroomcurtainco.com
Customers should provide the order number and clearly state their decision to withdraw the purchase.
Where applicable, a statutory withdrawal form may also be used.
- Returns
Upon exercising the right of withdrawal, goods should generally be returned within 14 days of the customer’s notification of withdrawal, and no unjustified delays are permitted. Specific return periods are subject to applicable law.
European Return Address
Returns should be sent to:
Customers should contact gateway@bathroomcurtainco.com before sending returns to obtain applicable return instructions.
Do not send returns to addresses not confirmed for the relevant order.
- Condition of Returned Goods
Customers may open and inspect the goods, but only to the extent reasonably necessary to determine the nature, characteristics, and function of the goods.
If the handling of the goods exceeds the scope reasonably necessary for inspection, the customer may be liable for any loss of value resulting therefrom, as specified in applicable law.
The statutory right of withdrawal is not forfeited even if the product has been opened.
- Return Shipping Costs
If a customer exercises the statutory right of withdrawal, the direct costs of the return are usually borne by the customer, unless Bathroomcurtainco has agreed to assume such costs or otherwise stipulated by applicable law. If a product is returned due to defect, damage, or non-compliance with the contract, applicable laws regarding costs and remedies will apply.
- Refunds for Valid Withdrawals
If a customer exercises a valid right of withdrawal, Bathroomcurtainco will refund the customer’s payments in accordance with applicable law.
Refunds typically include the standard shipping cost of the original order, except for any additional shipping costs selected by the customer.
Where applicable law permits, Bathroomcurtainco may hold a refund pending receipt of the returned goods or proof of return from the customer (whichever comes first).
Refunds will generally be processed using the original payment method used at the time of purchase, unless otherwise agreed under applicable law.
- Available Payment Methods
Bathroomcurtainco accepts the following payment methods (shown as available at checkout):
Visa;
Mastercard;
American Express;
Apple Pay;
Google Pay; and
eligible e-wallets shown at checkout.
Available payment methods may vary depending on the customer’s region, device, browser, and other checkout conditions.
In the event of a refund, it will typically be processed using the original payment method, subject to applicable laws.
- Damaged Products
If the product arrives damaged, please contact us upon receiving your order:
Email: gateway@bathroomcurtainco.com
Please provide:
Order number;
A description of the damage; and
Clear photographs of the damaged product and its packaging (if applicable).
Photographs may be sufficient for Bathroomcurtainco to assess the reported damage.
If the damage can be determined based on the information you provide, Bathroomcurtainco may process the matter without requiring the customer to return the damaged product.
Depending on the specific circumstances, solutions may include:
A full refund; or
A replacement product.
If Bathroomcurtainco determines that a return is not required, the customer does not need to return the damaged product.
This process does not limit any mandatory legal rights under applicable law.
- Defective or Non-conforming Products
If the product is defective or does not conform to the contract, please contact:
Please provide the order number and a description of the problem.
Bathroomcurtainco will assess the matter and take necessary remedial measures in accordance with applicable French and European laws.
This policy does not affect legal rights related to product conformity and defects.
- Delivery Delays and Refunds
Bathroomcurtainco uses courier services such as DHL, FedEx, and UPS Priority, depending on the destination and applicable delivery arrangements.
Standard estimated delivery time within France is 5-12 business days.
If tracking information is provided, we will automatically send updates to the email address you provided at checkout. Such updates may include shipment, carrier arrival at warehouse, transit progress, and local delivery information.
If an order exceeds the applicable standard delivery period, Bathroomcurtainco will review the order status and, if necessary, contact the relevant carrier to investigate the cause of the delay.
Depending on the circumstances and the investigation results, Bathroomcurtainco may arrange a full refund or reshipment.
Any refund or reshipment will be processed in accordance with applicable order terms and mandatory legal requirements.
- Order Loss
If a customer does not actually receive their order and reports that it was lost in transit, Bathroomcurtainco will verify the delivery status with the relevant carrier.
The applicable solution will depend on the specific circumstances and the rights granted to the customer under applicable law.
Delivery of goods to the carrier does not mean that the risk of loss or damage to the goods has transferred to the customer. For distance selling, applicable EU regulations generally stipulate that the risk transfers when the consumer or a third party designated by the consumer (other than the carrier) actually receives the goods.
- Refund Processing
Once Bathroomcurtainco confirms that a refund is due, it will process the refund in accordance with applicable payment and legal requirements.
For valid withdrawals, applicable statutory refund periods will apply.
The time it takes for funds to arrive may depend on the payment method and the customer’s financial institution.
- Refunds for Out-of-Stock or Undelivered Orders
If an order cannot be delivered and a refund is required under applicable circumstances, Bathroomcurtainco will process the refund using applicable payment methods.
For orders with delayed shipments, Bathroomcurtainco may first check the delivery status with the carrier before deciding whether to resend or refund the item, based on the customer’s legal rights.
- Exchanges and Replacements
If an item is damaged, defective, or meets the replacement requirements stipulated by applicable law, Bathroomcurtainco can arrange a replacement.
Customers should contact:
and provide the order number and any other information related to the issue.
If Bathroomcurtainco confirms that the original damaged item does not need to be returned, a replacement can be arranged.
- Returns Without Prior Contact
Customers are requested to contact Bathroomcurtainco before sending returned items.
This allows us to identify the relevant order and provide appropriate return instructions.
Please contact:
Before shipping the returned item.
- Return Tracking
If the return uses a trackable courier service, we recommend that customers retain tracking information and mailing receipts until the return is processed.
Where applicable, this information helps to confirm the progress of the return order.
- Statutory Consumer Rights
Nothing in this refund and return policy is intended to exclude, limit, or reduce the mandatory rights of consumers under applicable French and European law.
On a per-purchase basis, statutory withdrawal rights and statutory remedies related to goods that do not conform to the contract remain in effect.