Welcome to Bathroomcurtainco. These Terms of Service apply to purchases made through www.bathroomcurtainco.com and outline the terms regarding orders, shipping, returns, and customer service.
By placing an order through our website, you acknowledge that you have read and understood all applicable product information, prices, shipping information, and these Terms of Service.
- About Bathroomcurtainco
Brand: Bathroomcurtainco
Email: gateway@bathroomcurtainco.com
Website: www.bathroomcurtainco.com
Bathroomcurtainco sells shower curtains and related bathroom products through its online store.
The information provided on the product pages, including product descriptions, sizes, colors, quantities, and prices, constitutes part of the information available to customers before placing an order.
- Product Information
Customers should carefully read the relevant product pages before placing an order and confirm that the selected products, quantities, and optional configurations meet their needs.
Product images are for reference only. Actual colors may vary slightly due to differences in screen settings or other visual conditions.
Bathroomcurtainco makes no claims regarding product features other than those described on the product pages.
- Orders
An order is submitted once the customer completes the online ordering process and confirms the purchase.
Before completing the order, the customer should check the following:
Selected products;
Quantity;
Shipping details;
Contact information;
Applicable shipping costs; and
Total order amount.
An order confirmation email will be sent to the email address you provided at checkout.
Bathroomcurtainco may contact the customer if the information required to process the order is incomplete or requires clarification.
- Prices
The price applicable to the order is the price displayed on the website at the time of ordering, including all applicable shipping and other fees (disclosed before completion of the purchase).
Any applicable taxes or surcharges included in the displayed price will be listed in accordance with applicable regulations.
- Order Processing
Orders are processed after successful completion of the purchase.
Once the order is ready to ship, it will be handed over to the selected logistics carrier for delivery to the customer’s provided shipping address.
The delivery process is handled by designated logistics carriers, including DHL, FedEx, and UPS Priority (if applicable).
- Delivery Area
Bathroomcurtainco’s products are sold in the European market.
The delivery area may depend on the destination you select at checkout. Applicable delivery areas and shipping costs will be displayed during the ordering process (if applicable).
Customers are responsible for providing an accurate and complete shipping address.
- Delivery Time
The standard estimated delivery time within France is 5-12 business days, depending on the applicable delivery service and factors affecting transportation.
Delivery time is only an estimate and may vary if factors affecting transportation beyond the normal order processing flow affect the delivery.
Applicable delivery information displayed at checkout or on the relevant website page constitutes part of the order information provided to the customer.
If delivery is not made within the agreed delivery period, the customer may exercise relevant rights under applicable law.
Under EU consumer protection law, if a merchant fails to deliver within the agreed period, the consumer may, where applicable, request delivery within an appropriate additional period. If the merchant still fails to deliver within the additional period, the consumer has the right to terminate the contract.
- Delivery Tracking Notifications
If delivery tracking information is available, Bathroomcurtainco may send delivery updates to the email address provided by the customer when placing the order.
Depending on the information available from the carrier, notifications may cover the following key stages:
Order shipped;
Arrived at the carrier’s warehouse;
Transportation progress;
Arrived at the destination area; and
Local delivery arrangements.
These notifications are designed to help customers track their order progress.
Customers should ensure that the email address provided at checkout is accurate and accessible.
- Delayed Delivery
If an order exceeds the standard delivery period, Bathroomcurtainco will review the delivery status and, if necessary, contact the relevant carrier to investigate the reason for the delay.
Depending on the specific circumstances and the investigation results, Bathroomcurtainco may arrange appropriate solutions, including reshipment or refund.
Any solution will be handled in accordance with applicable contractual terms and mandatory consumer protection requirements.
- Loss or Damage During Transport
Unless otherwise provided by applicable law, Bathroomcurtainco is liable for the goods during transport until the consumer or a third party designated by the consumer (other than the carrier) actually receives the goods.
Therefore, delivery of the goods to the carrier does not mean that the risk of loss or damage has transferred to the customer.
These terms comply with applicable EU rules regarding the transfer of risk in distance selling.
If an order is reported lost or damaged before actual delivery to the customer, Bathroomcurtainco will verify the situation with the relevant carrier and take appropriate measures in accordance with applicable law and these terms.
- Damaged or Defective Goods
If you receive damaged, defective, or materially inconsistent goods, please contact:
Email: gateway@bathroomcurtainco.com
You will need to provide:
Order number;
A description of the problem; and
Where appropriate, clear photographs showing the condition of the goods.
For claims related to delivery damage, photographs may be sufficient for Bathroomcurtainco to assess the situation without requiring the customer to return the affected goods.
If the situation supports a refund or exchange, Bathroomcurtainco may offer a refund or exchange without requiring the customer to return the damaged goods.
This procedure does not limit any mandatory rights of the consumer under applicable law.
- Statutory Rights Regarding Non-Conforming Goods
Nothing in these Terms and Conditions limits or excludes any mandatory statutory rights of the consumer.
If goods do not conform to the contract or have defects as defined by applicable law, the customer may exercise appropriate remedies under applicable law.
Bathroomcurtainco will process eligible claims in accordance with applicable legal requirements.
- Right to Return
For distance purchases, consumers generally have a statutory 14-day no-reason return right, except as provided by applicable law.
For sales contracts, the 14-day period generally begins from the date the consumer or a third party designated by the consumer (other than the carrier) actually receives the goods.
Customers can exercise their right to return goods by sending a clear return statement as follows:
Email: gateway@bathroomcurtainco.com
Customers may also use applicable statutory return forms where appropriate.
- Returns
If a customer exercises their right to return goods, the goods must be returned within 14 days of the customer notifying them of their return decision, unless otherwise provided by applicable law.
Unless Bathroomcurtainco agrees to bear the direct costs of the return, the customer shall bear the direct costs of the return, to the extent permitted by applicable law.
Customers may only handle and inspect goods to the extent reasonably necessary to determine their nature, characteristics, and function. If handling beyond the scope of inspection results in a reduction in the value of the goods, the customer may be liable accordingly.
- Refunds
If the customer exercises a valid right to return the goods, Bathroomcurtainco will refund the customer’s payments in accordance with applicable law.
The refund will include the applicable standard shipping costs paid by the customer; however, if the customer chose a shipping method that is more expensive than the minimum standard shipping method, the regulations regarding additional shipping costs will apply.
To the extent permitted by applicable law, Bathroomcurtainco reserves the right to withhold refunds until the returned goods are received or the customer provides proof that the returned goods have been shipped (whichever occurs first).
Unless otherwise agreed upon with the customer in accordance with applicable law, refunds will generally be processed using the original payment method.
- Exceptions to the Right of Withdrawal
The statutory right of withdrawal is subject to exceptions provided by applicable law.
Where an exception applies, the relevant product page or applicable purchase information will provide the necessary information.
- Customer Responsibilities
Customers are responsible for:
Providing accurate contact and delivery information;
Reviewing product information before placing an order;
Reviewing order confirmation information;
Reporting delivery or product issues promptly; and
Following applicable return procedures when exercising the right of withdrawal or submitting other return requests.
Providing accurate information helps Bathroomcurtainco process orders and respond to inquiries efficiently.
- Customer Communication
Order-related notifications will be sent to the email address provided by the customer at checkout.
Customers should pay close attention to the email address associated with their order to receive order confirmations, delivery information, and customer service notifications.
For assistance, please contact:
- Applicable Law
These terms are intended to comply with the mandatory requirements of applicable French and European laws.
Nothing in these Terms is intended to exclude, limit, or reduce any mandatory legal rights that cannot be excluded or limited by law.
- Terms Changes
Bathroomcurtainco may update these Terms as necessary to reflect changes to the website, products, ordering process, or applicable legal requirements.
The version applicable to the order is the version seen by the customer at the time of purchase, subject to any mandatory legal requirements.